Refund Policy
Refund Policy – Flight Support Hub
Transparent and Reliable Refund Assistance for All Airlines
At Flight Support Hub, we are committed to providing a customer-first experience, especially when your travel plans are disrupted. We understand that sometimes unforeseen circumstances require travelers to cancel or modify a flight booking, request changes and upgrades, or even process a name change in flight booking. As a result, our refund policy is designed to be clear, fair, and aligned with airline terms and conditions.
If you believe you’re eligible for a refund, or if you have questions regarding the refund process, please contact our support team at +44 020 8191 3266 or email us at help@flightsupporthub.co.uk.
- About Flight Support Hub
We are a UK-based travel service support provider that offers a wide range of solutions, including:
- International and domestic flight booking
- Itinerary changes and upgrades
- Name change in flight booking
- Refund processing and cancellation support
- Airline policy guidance and document coordination
We proudly support passengers flying with all airlines, including British Airways, Emirates, Qatar Airways, Ryanair, Lufthansa, Wizz Air, easyJet, Air India, and many more.
Visit us online at www.flightsupporthub.co.uk or at our office:
Flight Support Hub Center
19 Queen’s Rd Enclave, Twickenham,
Middlesex, TW1 4ES,
United Kingdom
- When Are You Eligible for a Refund?
Your eligibility for a refund depends on a combination of factors including the airline’s policy, fare rules, booking class, and the timing of your cancellation or modification.
Typical refundable scenarios include:
- Cancellation of a flight booking within the airline’s permitted refund period
- Airline-initiated flight cancellations or schedule changes
- Involuntary denials of boarding
- Duplicate bookings
- Medical emergencies (with verified documentation)
- Approved name change in flight booking that leads to a fare drop or reissuance
- Refunds following confirmed changes and upgrades where applicable
Call us at +44 020 8191 3266 to verify if your case qualifies for a refund.
- Non-Refundable Scenarios
Not all tickets are refundable. Many discounted economy tickets or special promotional fares fall under “non-refundable” terms as set by the airline.
Typical non-refundable cases include:
- Voluntary cancellations beyond the airline’s allowed period
- No-show passengers (who miss check-in or boarding)
- Tickets labeled as “non-refundable” or “non-changeable”
- Incorrect passenger details that were not rectified before departure
- Partial travel used (e.g., used outbound but not return)
We encourage all passengers to review the fare rules at the time of flight booking. Our agents can help you interpret those rules if needed.
- How to Request a Refund
If you believe you qualify for a refund, you must initiate the request as early as possible. You can do so by:
- Calling our support line at +44 020 8191 3266
- Emailing your request to help@flightsupporthub.co.uk
- Submitting a form via www.flightsupporthub.co.uk
Please include the following:
- Full name (as per booking)
- Booking Reference or PNR
- Airline name and flight details
- Reason for cancellation or refund request
- Supporting documents (e.g., medical certificate, government advisory, etc.)
Our team will review the case, verify with the airline, and initiate the refund process if eligible.
- Processing Timeline
Refund processing depends on the airline’s internal policies. While we work to expedite every case, average timelines are as follows:
- Refundable tickets: 7 to 21 working days
- Non-refundable but waived cases (e.g., COVID-19 disruptions): 21 to 45 working days
- Refunds due to name change corrections or upgrades: 5 to 15 working days
- Payment reversal to original card or account: May take an additional 5–7 banking days depending on your bank
We will send you an email confirmation once your refund is processed and will provide any necessary transaction details.
- Refunds for Name Change in Flight Booking
If you’ve paid for changes and upgrades like seat upgrades, extra baggage, or itinerary modifications, refunds may be issued if:
- The airline fails to deliver the upgraded service
- You downgrade before departure and a fare difference is approved
- You cancel the upgraded service within the permitted cancellation window
Each refund will be handled per airline guidelines, and our support team will help ensure your case is documented and tracked until resolution.
- Changes and Upgrades – Refund Scenarios
Our administrative and service fees are separate from airline penalties. These fees cover the cost of handling bookings, cancellations, documentation, and communication with the airline.
- Cancellation Processing Fee: £30 to £75 per passenger
- Refund Administration Fee: Up to £25 per passenger
- These fees are non-refundable, regardless of the airline’s refund status.
- Airline-Specific Refund Policies
We cater to all airlines, each of which may have slightly different refund procedures. Some examples include:
- British Airways: Refunds typically processed within 14 business days
- Ryanair: Strict refund policy for low-cost fares, exceptions for flight cancellations
- Emirates/Qatar Airways: Generous policies for COVID-19 and medical disruptions
- Lufthansa/KLM: Partial refunds for unused taxes even on non-refundable fares
- Wizz Air: Credits often issued in lieu of refunds for low-cost fare classes
Regardless of the airline, Flight Support Hub will coordinate all communication and document submissions on your behalf. For urgent refund help, call +44 020 8191 3266
- Administrative and Service Fees
Flight Support Hub may apply a small service fee for managing the refund process. These fees cover:
- Airline coordination and communication
- Documentation handling and submission
- Case follow-up and resolution updates
- Dispute management (if needed)
We will always disclose any applicable service fees before proceeding. No hidden charges are applied, and transparency is our commitment.
- Contact Information
For all refund inquiries and requests, please reach us using the details below:
Phone: +44 020 8191 3266
Email: help@flightsupporthub.co.uk
Website: www.flightsupporthub.co.uk
Office Address:
Flight Support Hub Center
19 Queen’s Rd Enclave, Twickenham,
Middlesex, TW1 4ES,
United Kingdom
- Important Note from Flight Support Hub
At Flight Support Hub, we are committed to supporting you throughout your travel journey – before booking, during changes, and especially when issues arise that require a refund. Our experienced team is available to ensure you receive any refunds you’re entitled to and that the process is as smooth and transparent as possible.
Whether you’re seeking a refund due to a name change in flight booking, itinerary changes and upgrades, or an airline cancellation, we are here to advocate for your case. With support for all airlines and around-the-clock access to professional agents, you can trust us to handle your refund with care and urgency.