Cookie Policy

Cookie Policy – Flight Support Hub

Website: www.flightsupporthub.co.uk
Company Name: Flight Support Hub
Customer Support Number: +44 020 8191 3266
Email: help@flightsupporthub.co.uk
Office Address: Flight Support Hub Center, 19 Queen’s Rd Enclave, Twickenham, Middlesex, TW1 4ES, United Kingdom

At Flight Support Hub, your privacy is important to us. This Cookie Policy explains how we use cookies and similar technologies on our website, www.flightsupporthub.co.uk, to enhance your browsing experience, provide personalized service, and support core functionalities related to flight booking, changes and upgrades, and name change in flight booking.

By continuing to use our website, you agree to the use of cookies as described in this policy. If you do not accept the use of cookies, please adjust your browser settings or discontinue use of our site.

By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy. If you do not agree, please adjust your browser settings or refrain from using our site.

Cookies are small data files that are placed on your device (computer, tablet, smartphone) when you visit a website. They help websites remember your preferences, login information, and actions over time. Cookies enhance your browsing experience by making the interaction between you and the website faster and easier.

Cookies do not contain personal information such as your name, address, or credit card details. However, they may be linked to personal data stored in your account if you are a registered user.

At Flight Support Hub, we use cookies to ensure optimal performance of our site, especially for critical services such as:

Accessing and completing your flight booking
Managing requests for changes and upgrades
Facilitating name change in flight booking
Storing language, region, and user preferences
Measuring and improving website functionality
Monitoring support interactions and service enhancements
Providing secure login and user authentication
Understanding user interaction across various airlines we support

We cater to all airlines, and cookies help us deliver accurate, real-time support tailored to each carrier’s policies.

We categorize cookies on our site into the following types:

Strictly Necessary Cookies

These cookies are essential for the functioning of our website and services. Without them, you will not be able to make a flight booking, submit a name change request, or manage your changes and upgrades. They support core functions like:

Secure login
Booking form completion
Cart management for flight options
Session timeout alerts

These cookies do not require your consent but can be blocked via browser settings (though doing so will affect website functionality).

Performance Cookies

Performance cookies collect anonymous data on how users interact with our site. This helps us improve site usability, loading times, and responsiveness across devices. We track metrics such as:

Pages visited
Time spent on service sections like changes and upgrades
Abandoned booking sessions
Clicks on support contact options (+44 020 8191 3266)

These insights allow us to optimize for customer needs and better serve travelers booking across various airlines.

Functional Cookies

These cookies remember your preferences and enhance your user experience. For example, if you frequently request name change in flight booking, functional cookies help pre-fill your form details the next time you visit.

Examples of what these cookies may do:

Save your preferred currency or country
Remember recent airline searches
Retain form inputs across sessions
Suggest popular upgrade options based on your travel history

Targeting and Advertising Cookies

We may use third-party cookies to deliver relevant ads across the web based on your interaction with our website. These cookies track browsing habits and allow ad networks to display personalized offers, such as flight booking discounts, seat upgrades, or name change support deals.

You can opt out of advertising cookies via browser settings or ad network preference tools.

We work with trusted third-party partners to improve our service offering. Some third-party services may place their cookies on your device when you visit our website. These include:

Analytics providers (e.g., Google Analytics)
Chat and customer service platforms
Advertising networks
Payment processors

Third-party cookies are governed by the respective privacy and cookie policies of those providers. They do not have access to your personal data through our systems but may track your browsing behavior for analytical or advertising purposes

You have the right to control how cookies are used on your device. Most browsers allow you to:

Accept or reject all cookies
Accept only certain types of cookies
Delete existing cookies
Receive alerts when cookies are being placed

You can modify your browser settings using the following guides:

Chrome: https://support.google.com/chrome/answer/95647
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Edge: https://support.microsoft.com/en-us/microsoft-edge

Please note that disabling cookies may affect your ability to use certain parts of our website, including critical services like flight booking, changes and upgrades, and name correction.

At Flight Support Hub, our mission is to make your travel planning as smooth as possible. Cookies help us:

Auto-fill passenger information for faster checkout
Remember your selected flights for comparison
Suggest alternate options for changes and upgrades
Automatically detect errors during name change in flight booking
Provide real-time chat and phone support, including via +44 020 8191 3266

This results in quicker resolution, fewer mistakes, and a more personalized travel experience—no matter which airline you’re flying with.

We may update this Cookie Policy from time to time to reflect changes in law, technology, or our practices. When we do, we will revise the “Effective Date” at the top of this page and notify users where required.

We encourage you to review this policy periodically to stay informed about how we use cookies and how it impacts your interaction with our website and services.

If you have any questions about this Cookie Policy or how we use cookies, please don’t hesitate to get in touch with our Data Protection Officer or Customer Support Team.

Flight Support Hub
📞 Customer Care: +44 020 8191 3266
📧 Email: help@flightsupporthub.co.uk
🌐 Website: www.flightsupporthub.co.uk
🏢 Office Address: Flight Support Hub Center, 19 Queen’s Rd Enclave, Twickenham, Middlesex, TW1 4ES, United Kingdom

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