Privacy Policy
Privacy Policy – Flight Support Hub
Protecting Your Personal Information throughout Your Flight Booking Journey
At Flight Support Hub, your privacy and the protection of your personal data is our top priority. Whether you are booking a new flight, requesting changes and upgrades, or processing a name change in flight booking, we ensure that all your information is handled with the highest standards of data security and confidentiality.
This Privacy Policy outlines how we collect, use, store, and protect your personal data through our website www.flightsupporthub.co.uk and through direct interactions with our agents. We comply with all applicable data protection laws in the United Kingdom and the General Data Protection Regulation (GDPR).
If you have any questions about this Privacy Policy, please contact us at +44 020 8191 3266 or email help@flightsupporthub.co.uk.
- 1. About Flight Support Hub
Flight Support Hub is a UK-based travel support company that specializes in flight booking, ticket modifications, name change in flight booking, and all types of changes and upgrades. We provide assistance for passengers flying with all major airlines, including both domestic and international carriers.
Office Address:
Flight Support Hub Center
19 Queen’s Rd Enclave, Twickenham,
Middlesex, TW1 4ES,
United Kingdom
Customer Support: +44 020 8191 3266
Email: help@flightsupporthub.co.uk
- 2. Information We Collect
When you interact with Flight Support Hub, we may collect the following types of personal and booking information:
- Personal Identification Information
- Full name (required for flight booking and name change in flight booking)
- Date of birth
- Passport or government-issued ID details
- Contact number and email address
- Billing address and travel preferences
- Flight Booking Information
- Airline name and booking reference
- Travel itinerary (departure/arrival details)
- Class of travel and fare details
- Special requests (e.g. meals, seating, baggage upgrades)
- Payment Information
- Credit/debit card details (processed through secure payment gateways)
- Transaction history and billing information
- Refund or chargeback details
- Website Usage Information
- IP address, browser type, and device type
- Pages visited, interaction with site elements
- Cookies and similar tracking technologies
- 3. How We Use Your Information
We use your data solely for legitimate business purposes related to flight booking, changes and upgrades, and customer support.
- Service Fulfillment
- Booking new flights and issuing tickets
- Assisting with name change in flight booking
- Processing refund requests and cancellations
- Handling flight changes and upgrades across all airlines
- Sending booking confirmations and flight reminders
- Customer Support
- Addressing your queries via phone or email
- Following up on open cases or unresolved issues
- Sharing airline policy updates or fare change alerts
- Compliance and Security
- Verifying identity to prevent fraudulent transactions
- Meeting regulatory obligations under GDPR and UK data protection laws
- Keeping transaction records for auditing and legal purposes
- 4. Sharing of Information
We value your privacy and only share your data with third parties when absolutely necessary to complete your flight booking or related services.
We may share your information with:
- Airlines and travel partners to fulfill your booking or requested changes and upgrades
- Payment processors to authorize and complete transactions securely
- Government authorities if legally required (e.g., customs, immigration, aviation regulators)
- Service providers such as cloud hosting or fraud detection platforms, under strict confidentiality agreements
We never sell or rent your personal information to third parties for marketing or unrelated purposes.
- 5. Data Retention
Flight Support Hub retains your personal information only as long as necessary:
- Flight booking and related service data: up to 7 years for legal and financial compliance
- Contact forms and support queries: up to 24 months
- Cookies and browser data: as outlined in our Cookie Policy
You may request early deletion of your data by contacting help@flightsupporthub.co.uk or calling +44 020 8191 3266.
- 6. Your Data Protection Rights
As a data subject under the GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or outdated data
- Right to Erasure: Ask for your data to be deleted where not legally required
- Right to Restrict Processing: Limit how we use your data
- Right to Object: Object to processing for direct marketing or other purposes
- Right to Data Portability: Receive your data in a structured, machine-readable format
To exercise any of the above rights, contact us via help@flightsupporthub.co.uk or call us on +44 020 8191 3266.
- 7. Data Security
At Flight Support Hub, we implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Security measures include:
- SSL encryption on all data transfers via www.flightsupporthub.co.uk
- Encrypted storage of sensitive data
- Two-factor authentication (2FA) for internal access
- Regular data audits and system updates
In the event of a data breach, you will be notified promptly in accordance with GDPR breach notification rules.
- 8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and support core services such as:
- Remembering your recent flight booking search history
- Maintaining session security while filling out forms
- Understanding which services (like changes and upgrades) are most requested
You may disable cookies through your browser settings, although some website features may not function optimally.
For more, please refer to our Cookie Policy available on our website.
- 9. Third-Party Links
Our website may contain links to third-party airline portals, payment platforms, or regulatory sites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
We encourage you to read the privacy policy of every website you visit, especially before making a payment or sharing personal details.
- 10. International Data Transfers
Some of our partner airlines and support platforms are located outside the UK or the European Economic Area (EEA). In such cases, your data may be transferred and stored in countries that do not offer the same level of data protection.
Where this occurs, Flight Support Hub ensures all transfers comply with GDPR, including use of Standard Contractual Clauses and equivalent safeguards.
- 11. Children’s Privacy
Flight Support Hub does not knowingly collect data from individuals under the age of 16 without parental consent. If we become aware that we have collected personal information from a minor without verification, we will delete it promptly.
- 12. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect legal changes, operational adjustments, or new service offerings (e.g., future flight booking platforms or AI chat support).
We encourage users to review this page regularly. Changes will be posted with a revised “Last Updated” date.
Last Updated: 29 July 2025
- 13. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact:
Flight Support Hub Center
19 Queen’s Rd Enclave, Twickenham,
Middlesex, TW1 4ES,
United Kingdom
Phone: +44 020 8191 3266
Email: help@flightsupporthub.co.uk
Website: www.flightsupporthub.co.uk
At Flight Support Hub, we are committed to ensuring your travel arrangements, from flight booking to changes and upgrades, are not only smooth but also secure. Trust us with your data—your privacy is our priority.